FAQ

How do I test the bike?

To test the bike, simply place an order and try it in the comfort of your own home! It saves you the hassle and the travelling time.

Or, if you like, you can visit us at this location to test the bike first:

#02-30, Beauty World Centre
Envy And Pride
144 Upper Bukit Timah Road Singapore 588177
Opening Hours: 11.00AM TO 7.00PM

Plus you will have 7-days to return the bike and get a full refund 🙂 

Do you have more than one bike model right now?

Right now, we only offer the Bolt Classic® within Singapore – but it is our most popular model!

Do you have more than one colour?

The Bolt Classic® only comes in one colour – matte midnight grey.

Why is that?

Well because it’s a beautiful colour. Because it’s uni-sexy. Because everybody loves it.

And because Bolt strives to give you a beautiful every-day bike at a great price, and to do so, that means we we have to create a no-frills shopping experience – it’s the only way to offer you a beautiful bike at a good price.

Do you sell any bike accessories?

At the moment we do not sell any accessories in our store in Singapore. But we will expand our range of products some time soon, stay tuned!

Do you offer discounts on returned sets?

No, we don’t!

We don’t get many returned sets at all, and we don’t believe returned sets should be resold. Which is why we donate them instead.

When does the 7 Day Return begin?

Our 7 Day Return starts from the moment the bike arrives at your doorstep.

How do I get a refund for my foldable bike?

To make a return request, WhatsApp us with the following info within 7 days:
1. Purchase of your Order
2. Reason for the return

You will then receive a unit number at Beauty World and can proceed to drop off your bike (as our showroom is under renovation).

Once the bike is returned, you will receive a full refund, minus a small $80 administration fee (which applies regardless of the reason of return).

The refund will take 4-7 working days to process. The refund will then be made directly back to your original payment method (usually via debit/credit card)

Click here for more T&Cs

Do you resell the returned bikes?

Never! We believe that every customer deserves a brand new bike. And we also believe in charity.

Which is why we decided to kill 2 birds with one stone by offering consumers the benefits of a free trial, and donating whatever bikes get returned in the process.

I think my bike might be eligible for warranty, what do I do?

Please visit our mechanic at the following location. He/she will take a look at your bike and see if your bike has a manufacturing defect to one of the non-wearable components, and will advise you if the bike part is eligible for warranty: 

#01-1291, Blk 108
Hougang ave 1
Singapore 530108

For more info on warranty, please read our
Warranty | Terms & conditions” page.

Should I WhatsApp Bolt directly to make a warranty claim?

That wouldn’t be helpful! Because we do need our mechanic at this location to have a look at the bike first, and analyse the situation.

For more info on warranty, please read our
Warranty | Terms & conditions” page.

Bike Repairs

For bike servicing, simply visit your nearest bike shop! Bolt does not offer repairs, as we strive to give customers the most reliable bikes at the lowest prices. maintenance is almost never necessary.